Return Policy

RETURNS AND REFUNDS POLICY

This returns and refund policy applies to the Site www.laseredout.com.au and all products and services offered by Lasered Out.

This policy does not replace your rights under Queensland, Australia consumer law.

Condition of items

While all care is taken to provide suitable protection of your order during shipping, Lasered Out cannot be responsible for the condition in which it arrives. If customer receives package in an unsatisfactory condition, please contact us immediately. If the packaging has been ripped, torn, squashed or broken, photos to be provided of ruined packaging by customer.

Returns and refunds on non-customised purchases

Lasered Out gladly accept returns on items that have not been customised.

Contact Lasered Out within: 3 days of delivery

Purchase to be returned to  Lasered Out at 3/3 Dual Ave, Warana QLD 4575 within 30 days at cost to the customer.

Returns and refunds on customised purchases

Because of the nature of these items, Lasered Out cannot offer returns, unless they arrive damaged or defective. Photos to be provide by customer for evidence, if the purchase is requested to be returned, it will be at the cost to Lasered Out and you will be provided with return instructions.

Failure to match product description

Refunds are only considered in cases where the product does not match the written description. Keeping in mind all custom made items may have variations in paint colour, wood/grain can occur and are expected in a normal product. Wood grain direction may vary. Grain within our timber and bamboo products may have some splintering this is perfectly normal due to the natural aspect of the material. Due to manufacturing techniques, some product will have charred edges and smoke marks this is normal and within the scope of the product, and colours may vary slightly with each batch.

When a refund is requested, Lasered Out requires a detailed description of how the product failed to meet customers expectations so that we can make improvements to the product or the description we use to advertise it.

Raising an issue

The customer has 5 working days to raise an issue, after that time all sales are final. You can raise an issue by writing to us at hello@laseredout.com.au.

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